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Reviews about Lowe's Home Improvement

• ★ ★ ☆ ☆ ☆

  February 01, 2019, by Andy Wagaman
  Sadly, I can only mirror the reviews of those who've reviewed already. This is a convenient location (one star), which is why I'd much prefer this rating to be higher. But the poor customer service and lack of employee knowledge provides a pretty bad experience. Furthermore, I think there are some corporate policies that either need refinement or need to be clearly passed through to the associates. I had an experience this past week as I browsed multiple items and one item in particular, I knew was available at a neighboring Best Buy for $80 less. There was an associate in the aisle and I showed it to him, at which point he assured me they would price match it at the register. GREAT! So, I took it to the register and "provided a copy of the competitors digital advertisement" (per the Lowe's Price Match Guarantee Policy). The girl seemed confused, asked her neighboring cashier, called to various numbers to no avail - at which point a bit of a line is beginning to pile behind me. I hate holding people up, so I'm ready to let it go at this point. But she switches her light off and walks off to go find someone who can help. So, I stand there apologizing to those behind me. Finally, she comes back and says "We don't honor clearance prices." I was a bit dumbfounded and asked her to look at the digital advertisement again and verify that it didn't say "clearance" anywhere. It simply said that it was "On Sale". So, she persisted that they were the same thing and they wouldn't honor it. At this point, I just decided I would go to the Best Buy and it was no sense trying to understand where the disconnect between the policy and the employee was. But I did have to ask her one last thing - "Your policy asks that the customer bring in an advertisement from the competitor. Do you know what they normally put on those advertisements?.... SALES!" I thought it was kind of funny, I'm not sure she got it. But hey, I hear the employees at Home Depot have a pretty good sense of humor. Oh, and the second star was that there was a Target in the same shopping center. Love that place.