Rooms To Go in Atlanta, GA Closed now

Reviews about Rooms To Go

• ★ ☆ ☆ ☆ ☆

  May 16, 2020, by Brandon Wagner
  Since I placed my online order, it has been the worst experience ever. First, they sent me an email saying that my order was scheduled to be delivered on the 25th. After waiting around the house for the delivery all day, I decided to just go to the outlet to buy what I needed and cancel my online order. I called customer service to cancel my order and was assured that the cancellation had been done. Two days later, I get another email confirming delivery. I called customer service and was told to just refuse the delivery and would be send back and my account would be credited. I tried doing exactly as I was instructed, but was told by UPS that they do not take packages back. I called customer service again and was told that I would have to pay to have the item returned. When I explained that my order should never have been delivered in the first place, the rep lied to be and told me that the item had been shipped before I called (even though I had already checked the tracking information and knew that wasn’t true). Not to mention, I was speaking with a supervisor, and he was probably one of The rudest people I’ve ever dealt with. I ended up just disconnecting the call after I realized they didn’t care anything about what I was saying. A couple of days later, I get yet another email telling me another item from my cancelled order was scheduled to be delivered. I called again and was told the order was not cancelled, even though I had already confirmed at least twice that it was. Not only that, the item was shipped with missing pieces so I couldn’t keep it if I wanted to. Next time I need furniture, Rooms To Go will definitely not be one of the places I patronize.
• ★ ☆ ☆ ☆ ☆

  November 10, 2019, by Ashley Miller
  Horrible!!! The sales people give you a great pitch but once your furniture is ordered you deal with outside vendors from there on out. My mattress and box spring broke within a few months of purchasing it ($800 value). It took them weeks to get a service technician to come look at it and I’m still sleeping on a broke bed. I would NEVER order another item from rooms to go again!!
• ★ ☆ ☆ ☆ ☆

  June 02, 2019, by Brianna Johnson
  Terrible customer service. I bought a sofa and when it arrived on delivery it had a hole and it and black spots. I called customer service and they said that this happens frequently, and they would replace it. The earliest they could replace it was two weeks out. I then asked for them to put a note regarding a time of delivery and they refused. They did not offer a discount or have any urgency about the situation. I then asked if they could refund me the money and pick up the damaged item. They do not do returns. Overall the worst customer service I have ever encountered.