Ross Dress for Less in Atlanta, GA Closed now

Reviews about Ross Dress for Less

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  March 25, 2020, by Alex A Ryans
  I had the most unpleasant experience at this location and a very bad encounter with the manager SHANIKA. Having shopped at next door Marshals, I went over to Ross and spent about 40 min. shopping for brand names items... socks, t-shirts, underwear, T-SHIRTS, pants and two brand name BASEBALL HATS. I asked if i could take the hats with me so i could match them with 5 of different t-shirts. Obviously it makes to sense to run in and out to see myself in the mirror with a hat on!!! I think my request made directly to the manager made perfect sense, since the hats HAD ALARMS attached to them! I didn't ask to take socks or underwear and i think given the fact I had a lot of things I wanted to buy she could have accommodated the request, INSTEAD she was quite unfriendly and declined. I said thanks then i won't shop here, and she said she didn't care. I went back to next door Marshals and spend a few hundred bucks there instead! I feel the manager was quite unprofessional, she was in the position to allow me to take these hats so that i could match them with rest of the clothes, she decided to decline. I understand the manager position as a position to resolve possible conflicts and ensure customers satisfaction, her attitude was anything but. Which might have costed the store loss of profit the store could have made otherwise. I hope in the future they will hire a more understanding a skilled manager though. Very VERY disappointed to have wasted my time choosing clothes there and end up spending the money at Marshall's.