Sprint Store in Atlanta, GA Closed now

Reviews about Sprint Store

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  August 14, 2020, by Adrian Reyes
  I went in this evening to have the screen on my phone fixed. I was told when I handed over my phone that it would take about an hour and a half, so I left then came back. Upon my return, I was told my phone wasn't ready. No biggie. I expected a delay. Minutes later I was told by a female associate that the tech had left for the day due to an emergency, but that my phone was still in the back I waited 45 minutes, well over 2 hours from the time I dropped my phone off, for the same associate to tell me that my phone was a mail-in and it had been sent away! She was incredibly rude and even made comments about me to other customers IN FRONT OF ME!!! The gentleman couldn't keep his story straight about the tech not being there, to my phone being in the back, to it being shipped out. After a couple minutes I was told that my phone had been in a box in the back this whole time, but they couldn't take it out and give it back to me because they didn't know the protocol. The ASSISTANT MANAGER could not even be bothered to come over and apologize for the inconvenience. She walked around the store, talking to her associates, but not once did she walk over and ask what the issue was. So I finally get my phone back. Just a basic "Here you go" was all I got. No apology. No attempt to rectify the situation. Cut to now at my home where I'm trying to reset my phone after they had me reset the settings. Those idiots took out my SIM card! Did they bother to check it was in there before I left? NO! I don't think I have ever received such poor customer service as I received tonight.