System 5 Electronics, Inc. in Atlanta, GA Closed now

Reviews about System 5 Electronics, Inc.

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  June 30, 2019, by Cartrina Richey
  Alarm System Nightmare - I rate them a -10. However in order to write a post, you have to rate at least 1 star! Due to the sensitivity of the glass breaks, my alarm would to go off for no reason. If it was windy or raining, you can bet the alarm was going off. I called System 5 multiple times to find out if the sensors could be adjusted. To no avail, I could not get the sensors adjusted. Finally, after the alarm went off at 11:32pm, while I was asleep, was the last straw. I called back to System 5 to speak with Mr. Brown, the owner, to find a solution. He said he would send his top technician to replace the glass breaks. Ha, that was a joke. The technician only replaced one glass break and it wasn’t either of the glass breaks that was given me problems. I called Mr. Brown back to discuss with him and he was downright rude, ugly, offensive, and lied. He even blamed me for the issues with the system, saying they inherited old parts from whoever installed some of the equipment. I explained to him that I had recently purchased the house and that was the first time he or anyone at System 5 said they didn’t install all the equipment. He continued to blame me and became irate. After going around and around with Mr. Brown, I ended the conversation and told him I wanted out of my contract. He agreed to let me out of the contract. However, that wasn’t the end. I called back to System 5 a week later to obtain my final bill only to discover the contract had not been cancelled. Per an employee, I was told that I was discussed during an office meeting and Mr. Brown decided not to cancel my contract. Again I was not notified by Mr. Brown or anyone at System 5. At this point, I have contacted my attorney to get me out of the contract with System 5. On a side note, the batteries in the motion detector and driveway probe do not last long. Bad management and poor customer service, I will not refer anyone to System 5 Electronics!!